Helm Professional Services
HELM IS HERE FOR YOU
Our mission is to make you successful. From your initial implementation and training, to ongoing education for your crew, to consulting and custom development and integrations, our team of experts will help you every step of the way so you can use Helm CONNECT better and drive your organization forward.
Implementation
Our team will work hand in hand to configure Helm CONNECT to achieve your operational goals and ensure successful adoption by your users and crews. No matter the size or complexity of your operation, we can help understand your needs and provide options suited for you and your goals.
Our implementation options include:
REMOTE
ONSITE
CUSTOM
REMOTE
With a Remote Implementation Package, a Helm Implementation Specialist works with you to gather your data and train you remotely online on every aspect of your purchased Helm CONNECT products.
ONSITE
With an Onsite Implementation Package, a Helm Implementation Specialist will help you gather data, train you in-person to be a Helm CONNECT expert, and offer additional support to guarantee that you have the skills you need to perform the system rollout yourself.
CUSTOM
For larger companies or more complex operations, including implementation of Helm CONNECT Jobs or Personnel, we offer custom packages to meet your specific needs.
Training
After implementation, keeping your crew and administrators current with the new updates and features, and helping to onboard new employees, can be a challenging.
That’s why our dedicated team of trainers offer a variety of in-person and remote training options. From online courses to in-person sessions, through group training and individual assessment, we have the staff and tools necessary to help you achieve your goals.
Certified Helm CONNECT Administrator Courses
With two great courses to choose from, we’ll get you get fully operational with Helm CONNECT Maintenance Certification, Helm CONNECT Compliance Certification, and Helm CONNECT Advanced Reporting Certification. Fully online, these one week courses will give you the skills to become a Helm CONNECT administrator in a small group setting.
Consulting
With more than two decades of experience working with some of the industry’s largest and most successful companies, our experts can help you achieve almost any organizational transformation.
You want to achieve efficiencies and growth across your business, and improve performance in a changing world? From improving time-to-billing, centralizing vessel dispatch, increasing revenue per tug, managing your maintenance and compliance better, or even just implementing new technology, our team is ready to assist you.
Integrations
Helm CONNECT provides tremendous capabilities and is highly configurable to match your specific business workflow. However, there will still be times that you’ll want to extend your Helm-based processes through integrations with other solutions, to improve productivity and save time. From financial and HR software, to payroll services, telematics and across other leading marine-specific technologies, we’ve already built many integrations that could benefit you now. Check out our Helm Integrate your Systems page to review the existing integrations we have available.
Custom Development
Sometimes, you’ll need to go beyond existing Helm integrations to achieve your business goals. A custom app, a connected proprietary system, a unique application to leverage competitive advantage, or an integration that we haven’t done yet; this is where Helm Operations can help with custom development. Our team of business analysts and software developers is ready to plan, develop, and deploy additional capabilities to the Helm CONNECT platform, extending and enhancing functionality to meet your unique needs. Contact us to discuss your challenges! Â